In short: cancel whenever you like and keep what you have paid for until it runs out. Credits you buy outright stay valid for a year from the day you buy them.
Who you are buying from
Vala is made by Olorin Technologies LLC. Payments are handled by Paddle.com Market Ltd, who act as the merchant of record. Your receipt and card statement will show Paddle. They handle billing, tax and payment disputes on our behalf.
Cancelling a membership
You can cancel at any time on the Membership screen, on the web or in the app, in two taps, or by emailing support@olorin.store from the address on your account. Paddle's billing emails also carry a cancellation link. You keep everything you have paid for until the end of the period you have already paid for. Nothing is cut short and there is no cancellation fee. After that date your account returns to the free tier.
Changing plan
Moving to a larger plan takes effect immediately, and you are charged only the difference for the rest of the current period. Moving to a smaller plan takes effect at your next billing date — you keep the plan you paid for until then, and you can change your mind before it takes effect.
Credits you have bought
Credits bought as a top-up stay valid for a year from purchase. What your plan includes is used before them and does not roll over, so the credits you paid for outright are the last to go — and cancelling never takes them away.
Refunds
If something has gone wrong, write to us and we will put it right. We generally refund unused credit packs, and memberships where you have not meaningfully used the service in the period you are asking about. Where a credit pack is refunded, the credits it bought are removed from your account; credits you have already spent cannot be returned, because the work they paid for — an image, a video — has already been done at real cost.
Your statutory rights
If you are in the UK or EU you normally have 14 days to withdraw from a purchase of digital content. That right can end once delivery has begun with your consent, which for credits means once you have spent them. Nothing in this policy limits rights you have by law, and if the law where you live gives you more than this policy does, the law wins.
How to ask
Email support@olorin.store from the address on your account and say what you would like refunded and why. A sentence is enough. We aim to answer within a few working days.